Legacy Family Terms of Service

1.Terms, electronic acceptance and family account

1.1These Terms of Service (Terms) govern OneHolo Legacy between OneHolo, Inc. (OneHolo) and the adult family account holder identified in the checkout Order (Account Holder, or you). You must be at least 18 and legally able to contract. You accept this version by actively selecting its linked checkbox and submitting the Order through the stated acceptance button. The contract (Agreement) is formed when OneHolo records and issues electronic acceptance of the identified eligible Order; it may do so automatically without DocuSign or a separate OneHolo countersignature. These Terms, the accepted Order, the Electronic Records Disclosure and expressly supplied Deployment Details and individual Subject authorizations govern the purchased service. Your checkout acceptance is not another adult's likeness or voice consent.

1.2OneHolo Legacy is a private AI-generated family experience based on authorized photographs, voice recordings, stories, letters, memories and other approved materials. It is a simulation, not a recreation of consciousness, the actual person speaking, proof of current wishes or a promise of an indefinite digital life. It must remain identifiable as AI-generated. Responses may be invented, incomplete or inconsistent with the person's views.

1.3A Subject is the person whose likeness or voice is simulated. An Active Member is one named, authorized family-member profile with a billable subscription that you affirmatively activate. An invited viewer is not automatically an Active Member. The Order identifies each billed profile and its permissions. Billing Period means each monthly interval from the stated billing start timestamp and time zone; the last day is used where a month lacks that anniversary date. Business Days excludes weekends and United States federal holidays.

1.4Order means the versioned checkout summary accepted by you and confirmed by OneHolo, identifying the setup or subscription stage, named billable profiles, amount due now, taxes, recurring amount if any, dates, permissions, usage caps and selected services. Deployment Details are the completed private-service description, actual providers and processing countries, access, retention, support and source-use purposes supplied for your approval. Unresolved rights or sensitive-data questions must be reviewed before the affected payment, media collection or activation, as applicable. A request-received message is not an accepted Order unless it expressly says so.

2.Prices, family limits and activation

2.1Family setup is $299 one time. Each Active Member costs $29.95 per month, up to 10 Active Members. Thus the standard recurring family amount is the approved number of Active Members multiplied by $29.95; no per-member charge is added merely because a person appears in family content or receives an invitation. Additional creation, storage, expanded media processing or custom work requires a disclosed price and separate acceptance. There is no unlimited storage, lifetime access or perpetual preservation promise.

2.2The $299 setup fee is payable only after required rights review and your separate affirmative authorization to begin the disclosed setup work. A setup-only checkout purchases that milestone, not an automatically renewing subscription; it does not authorize later member charges. The fee is earned as approved work is actually performed and reasonable disclosed noncancelable costs are incurred. Cancellation before any work or cost produces a full setup-fee refund; retained partial fees must be explained. Merely opening an internal account does not forfeit the fee. Mandatory cooling-off rights and remedies for defective work control; any legally necessary request to begin during a cooling-off period must be obtained separately.

2.3OneHolo will provide a preview for your review and, where appropriate, Subject approval. Material deviations from the agreed source selection or configuration will be reasonably corrected. Private activation and the first recurring charge require the documented acceptance, completed consent for the applicable Subject and a confirmed billing date. A test, preview, uploaded photograph or unused invitation is not acceptance. A new Active Member requires affirmative approval of the new recurring total before charges begin.

2.4Removing an Active Member stops that profile's next renewal; it does not cancel unrelated profiles unless you choose the whole account. Midperiod additions begin billing on the next family renewal unless you expressly accept a disclosed prorated initial amount and period. Allowances for a prorated period must be stated before purchase. Prices are in United States dollars, with applicable taxes disclosed before authorization. The service does not charge a separate third-party fee without prior disclosure and acceptance.

3.Included minutes, overages and spending caps

3.1Each Active Member includes 100 live-avatar conversational minutes per Billing Period, separately allocated to that profile. Minutes do not roll over or pool across profiles unless the accepted Order expressly grants pooling. Text-only interaction is not assigned an artificial time charge. A connected voice or avatar session is metered from availability to disconnection or configured inactivity timeout; failed connections, OneHolo-only tests and duplicate events are excluded. Seconds are totaled per profile per Billing Period and rounded up once to the next whole minute. Verified errors are credited.

3.2Additional minutes are charged at the standard rate of $0.50 each. An approved promotional or committed-volume rate of $0.35 per additional minute applies only when an accepted Order expressly identifies the $0.35 rate, the applicable family account or profiles, period or volume condition, and the authorized family-wide spending cap. The promotional/volume rate is not automatic and does not replace the standard rate outside that accepted scope. Paid overage is disabled by default. You must authorize a maximum dollar amount per profile or family, with a family-wide maximum always controlling. No approval means a $0 additional limit. OneHolo will stop metered use or provide a nonmetered fallback at the authorized cap, notify you at approximately 80% and 100% of the included allowance, and show usage and billed overage. Metering delays do not entitle OneHolo to exceed your cap. You may revoke future overage authorization without affecting valid charges already incurred. The stated additional-dollar cap includes any applicable tax on the additional usage charges.

3.3Reasonable controls may address bots, account misuse, scraping or disruptive automation. They may not create a hidden surcharge. Family members cannot purchase extras or increase the payer's cap unless explicitly granted spending authority; permission to view an avatar is not payment authorization.

4.Living Subjects and authority over materials

4.1Before collecting a living adult's source media or creating a likeness, OneHolo requires that adult's affirmative, informed authorization describing the actual data, purposes, processors, access and retention. Permission may be documented in the separate Likeness and Voice Authorization. The adult may withhold or withdraw it without waiving legal rights. You must also have rights in the photographs, recordings and writings, including necessary contributor or copyright permission; consent to a likeness does not automatically license a photographer's work.

4.2Deceased Subjects, adults unable to consent, disputed estates and minors are not accepted through the standard self-service path. A separate reviewed authorization and evidence of legally sufficient authority are required, with attention to the Subject's domicile, applicable postmortem rights and any valid prior instructions. Family relationship alone is not a representation of estate authority. No avatar of an under-18 Subject and no under-18 user account may be activated through this standard form. A separate age-appropriate process is necessary before any exception.

4.3OneHolo may request proportionate identity and authority verification through a secure channel and may decline an application that cannot be lawfully supported. Government ID and sensitive evidence are not to be entered into the website checkout or signature tabs. The verification process must collect only necessary information and use defined retention limits. A payer cannot impersonate a Subject to execute their authorization.

5.Permitted use, simulation disclosure and family wellbeing

5.1Use is limited to the authorized private family experience. You and authorized users must not present generated words as a verified statement, legal declaration, will, medical instruction, current consent or authentic recording of the Subject. The avatar must not be used to access accounts, verify identity, move money, sign documents, solicit political support, deceive others, harass, defame, or create illegal or sexualized depictions without lawful authorization. Public distribution, commercial advertising and a new voice-cloning purpose require a separate specific authorization.

5.2OneHolo must display a clear AI simulation disclosure and preserve a way to report inaccurate or distressing output and stop a session. Legacy is not medical or mental-health treatment, grief counseling, emergency support or a guaranteed accurate family record. You should keep original materials and seek appropriate human support where needed. OneHolo will reasonably investigate reported unsafe or unauthorized use and may disable the affected avatar while reviewing the issue.

5.3Neither the service nor generated output changes inheritance, estate administration, family ownership or the Subject's legal rights. A family access designation under the service is not a will, trust or power of attorney. No promise is made that a likeness will remain available after a vendor change, business closure, subscription cancellation or lawful withdrawal, although the exit and refund obligations below remain applicable.

6.Private access and account administration

6.1You choose authorized users within the purchased access controls. OneHolo will restrict the private experience to those authorized accounts, use reasonable authentication and allow access revocation. You must keep account credentials secure and promptly report unauthorized use. OneHolo is responsible for its own security failures and must not treat an invitation as permission for public indexing or unrestricted sharing.

6.2Changing the family administrator or designated successor requires verified authority and must not override a living Subject's choices. A dispute about one Subject permits a targeted restriction rather than unnecessary deletion of unrelated family materials. OneHolo may preserve restricted evidence while a lawful dispute is resolved. Customer support will not disclose another adult's private verification documents to the family payer merely because the payer manages billing.

6.3You may report rights concerns or request access changes through account controls or admin@oneholo.ai. Where a Subject credibly reports unauthorized use, OneHolo will promptly restrict the affected avatar pending proportionate verification and review. A cancellation, consent withdrawal and request to delete data are separate controls and will be explained clearly rather than conflated.

7.Sensitive data, processors and limited purposes

7.1You and your contributors retain your materials and identity rights. OneHolo receives only a limited license to process approved material for the private experience, security, support and required wind-down. It does not acquire ownership of a person's identity, personality or voice. Private materials will not be sold, used for cross-context advertising, made available for other customers' avatars, or used to train a generalized public model without a separate lawful explicit authorization. There is no such training authorization in these Terms.

7.2OneHolo may use contractually controlled providers for hosting, rendering, voice processing and security, but must identify the actual providers, functions, locations, derived data and retention in the completed Deployment Details and Subject disclosure before media is collected. A provider change that materially changes purposes, data categories or authorized recipients requires renewed consent where required by law, and otherwise reasonable advance notice and an opportunity to stop the affected use. OneHolo remains responsible for selecting and managing its providers and for their performance of contracted data obligations.

7.3Photos and ordinary recordings can be sensitive even where they do not constitute regulated biometrics. This standard agreement does not authorize biometric identification, authentication or a reusable identity-matching database. Where a proposed voice or face process would create biometric identifiers or comparable regulated data, collection is blocked until jurisdiction-specific disclosures, written consent, provider terms and a public retention/destruction policy are approved. Do not submit medical records, credentials, payment-card information or other unrelated sensitive material.

7.4OneHolo will maintain reasonable encryption, access controls, restricted staff permissions, recovery and security processes appropriate to the sensitivity of private media. It will notify affected Account Holders and Subjects without undue delay of a confirmed incident affecting their data and notify the Account Holder no later than 48 hours after discovery, subject to a lawful restriction. Required individual and regulator notices will follow applicable law. No certification or absolute protection against all breaches is promised.

8.Withdrawal, removal, exports and retention

8.1A living Subject may withdraw authorization through admin@oneholo.ai or the provided account privacy controls. OneHolo will promptly restrict the disputed use on a credible request, and disable new generation for that Subject within two Business Days after verified withdrawal, or sooner if law or a binding order requires. You may not override that withdrawal. Lawful earlier uses are not retroactively invalidated, but they do not justify continuing new generation.

8.2OneHolo will delete the affected source media and generated likeness data from active systems within 30 days of verified withdrawal and from routine backups within 90 days, unless a shorter legal period applies or a documented legal hold requires restricted retention. The earlier applicable retention limit, purpose completion or valid deletion instruction controls. A law requiring prompt biometric destruction is not extended by the backup period. Retained information may not be used to generate the avatar. OneHolo will take reasonable steps to remove material from its controlled sharing channels; it cannot guarantee recall of copies independently downloaded by others.

8.3At account termination, one standard export of available source files and permitted user records may be requested for 30 days without an added export fee. An export does not include model weights, platform code, another person's private verification records, withdrawn likeness assets or third-party technology that cannot lawfully be transferred. The license to operate a hosted avatar does not promise a portable or independently functional clone. You should retain original photos, audio and irreplaceable documents.

8.4Except for earlier Subject withdrawal, lawful deletion or a disclosed lawful hold, active account data will be deleted within 60 days after termination and backups within 90 days after termination. Limited billing, consent, fraud-prevention and legal records may be kept only for an identified lawful period with restricted access and no active AI use. OneHolo will confirm deletion or explain the retained categories on request. Deletion requests need reasonable verification but must not be conditioned on paying a disputed charge.

9.Renewals, payment consent and price notices

9.1A member subscription renews monthly for the approved Active Members until cancelled, with no minimum multi-month term. Before subscription payment, checkout must show any setup amount still due, the identified member count, exact recurring total, first charge and renewal dates with time zone, frequency, allowance, chosen overage cap and cancellation method. Automatic renewal requires its own initially unchecked express authorization. Acceptance of these Terms, electronic-record consent, optional overage approval and each Subject's individual authorization are separate choices. Setup-only payment or saving a card does not establish recurring authority; subscription activation requires the later approvals described in Section 2.

9.2OneHolo will supply a retainable Order acceptance and copy of the accepted Terms, the renewal authorization, receipts, applicable annual reminders and required change notices. A price increase applies prospectively only after at least 30 days' direct notice, plus any additional notice within a legally required shorter window. You may cancel before the affected charge. Additional Active Members require affirmative acceptance of the revised total. A newly posted version does not amend an accepted agreement or expand a private-media purpose. Routine renewals under unchanged authorized terms do not require monthly re-signing.

9.3You should report a billing error promptly, ordinarily within 30 days. Missing that review target does not waive a valid statutory right or demonstrated billing error. OneHolo will investigate, provide reasonable records, credit valid errors and not suspend solely for a documented good-faith dispute while undisputed fees remain current. This form imposes no late-payment interest, collection fee or acceleration of future fees. Your payment-card dispute rights remain intact.

10.Cancellation, suspension and provider termination

10.1You may cancel one Active Member or the whole family subscription at any time using Cancel subscription in the account or emailing admin@oneholo.ai from the account address. Cancellation stops future renewals immediately; paid access continues until the end of the current Billing Period unless you request earlier deactivation. A request received before the renewal timestamp stops that renewal without an earlier notice deadline. A confirmation will identify the last access date and final authorized charges. An account-access problem must not prevent an alternative reasonable cancellation method.

10.2Ordinary voluntary midperiod cancellation does not prorate the current monthly fee, except as law requires. Cancellation stops future charges but not correctly billed prior usage or genuinely earned setup work. You need not speak with a salesperson, provide a reason or accept a retention offer. Ending electronic-record consent alone does not cancel the service, and cancelling payment alone does not itself delete private family files; clear separate controls will be provided.

10.3OneHolo may suspend the affected avatar or account immediately for credible unauthorized likeness use, fraud, an imminent security or safety risk, or a legal requirement, with notice as soon as lawful and practical. It will use the least restrictive reasonable measure and review restoration promptly. For a curable material breach, either party must give written details and 30 days to cure before termination. For undisputed overdue payment, at least 10 days' warning precedes suspension and the 30-day breach period applies before final termination. Incurable serious misuse may be terminated with reasons.

10.4OneHolo may end paid service for convenience on 30 days' written notice, provide the available export and refund prepaid unused recurring fees. You may terminate for OneHolo's uncured material breach or permanent inability to provide an essential purchased feature. If a Subject withdraws or OneHolo cannot lawfully maintain an avatar despite accurate information you supplied, recurring charges for that unusable profile stop and prepaid unused recurring fees are refunded. An inability caused by your deliberate deception does not excuse valid earned charges. There is no lifetime availability guarantee.

11.Refunds and consequences of termination

11.1Upon termination OneHolo will stop future recurring charges, reconcile authorized usage and work, and provide the exit access described above. Where termination results from OneHolo's convenience, uncured material breach or discontinuation, prepaid unused recurring fees are refundable from the effective termination date. Unearned setup or custom-work advances are refundable after deducting only documented authorized work actually performed and lawful noncancelable costs. OneHolo will explain deductions; it cannot retain a fee for work never performed simply by labeling it setup.

11.2OneHolo will provide the final reconciliation and any undisputed refund within 30 days of termination. Contested sums will be resolved promptly after good-faith investigation, without delaying an undisputed refund. Refunds ordinarily use the original payment method. Legal cooling-off rights, remedies for defective services, payment disputes and other nonwaivable protections control any more restrictive wording here.

11.3Access rights cease at the termination date subject to the export window and lawful retained records. Rights in original materials remain with their owners. Accrued payment and refund obligations, confidentiality, ownership, data wind-down, liability and dispute provisions survive as necessary. No cancellation or consent withdrawal transfers ownership of the family's materials to OneHolo.

12.Platform ownership and service quality

12.1OneHolo retains its platform, software, rendering systems, orchestration, reusable workflows and other technology. You receive a limited, nonexclusive right to use the purchased private service while authorized and paid. Generated content may not be unique or copyrightable and must be used subject to the Subject's consent and source rights. You may export permitted materials but not reverse engineer protected technology except as law permits.

12.2OneHolo will use reasonable skill and care, materially follow the agreed scope, investigate significant reported defects and make reasonable corrections. The service may experience outages, rendering variation and vendor changes. Remote support channels and coverage must be stated before activation. There is no promised response time, uptime percentage, permanent preservation or perfect emotional or historical fidelity without a separate written commitment.

12.3To the extent law permits, warranties not expressly given are disclaimed, including implied fitness for a particular purpose and merchantability. Those disclaimers do not remove statutory guarantees, data duties, express warranties or remedies for OneHolo's breach. Private materials and nonpublic family information will be treated confidentially, with disclosure only to authorized persons, protected service providers or as law requires.

13.Responsibility and liability

13.1Each party is responsible for its own breaches and conduct to the extent established by law. You are not required by this household agreement to defend OneHolo against third-party claims or indemnify its negligence, and you are not a guarantor for another adult's separate obligations. Intentional infringement, deceptive uploads or misuse remain subject to ordinary legal remedies.

13.2To the maximum extent law permits, neither party is liable for indirect, incidental, special, exemplary or consequential damages. Except for the exceptions below, each party's aggregate damages liability for these Terms is limited to amounts paid or payable for this family account during the six months before the first event giving rise to the claim. Related events form one event. Properly earned fees and required refunds remain payable and do not disappear because of this damages cap.

13.3The exclusion and cap do not apply to fraud, willful misconduct, a party's unauthorized use or disclosure of private materials or likeness data, or any liability that cannot lawfully be excluded or limited. Mandatory consumer, privacy, publicity, personal-injury and other statutory protections remain effective. Reasonable direct data-restoration and legally required incident-response costs are not excluded simply because a service provider performs them. There is no release of unknown future claims, mandatory arbitration, class waiver or shortened legal claim deadline.

14.Notices, disputes and other terms

14.1Contact OneHolo at admin@oneholo.ai for legal, billing, cancellation or privacy matters and at the legal notice address stated in your Order for postal correspondence. You must keep your contact details current. OneHolo will use direct notices rather than website posting alone for material changes. Electronic communications require the separate Electronic Records Disclosure and consent; reasonable paper access and withdrawal procedures are available without a penalty.

14.2California law governs, except that the mandatory protections of the consumer's applicable jurisdiction prevail. Court proceedings may be brought in an appropriate California state court in Riverside County or a federal court in the Central District of California with jurisdiction, unless applicable law gives you another required or nonwaivable forum. The parties will try to resolve a complaint in good faith, but you need not complete an internal process before seeking small-claims relief, reporting to a regulator, obtaining urgent relief or preserving your rights.

14.3Neither party may transfer the agreement without consent except a business successor assuming all obligations, with notice and no reduction of privacy or Subject-consent protections. A sale of OneHolo is not consent to train a new model or commercially exploit a Subject. Events beyond reasonable control excuse only unavoidable delay with reasonable mitigation; if essential service is unavailable for 30 days, you may terminate with the prepaid-unused-fee refund.

14.4The accepted documents replace prior discussions for the identified Order only; they do not silently replace an existing binding custom agreement. Mandatory law controls, individual Subject authorization governs that person's likeness, and a separately accepted specific amendment controls its stated conflict. Material changes requiring consent are shown for new affirmative acceptance; posting terms or continued use alone is insufficient. Your checkout acceptance is your electronic signature for these Terms, not a signature for anyone else or a replacement for a separately required authorization. Invalid terms are limited or severed as necessary, and failure to enforce once is not a permanent waiver.

15.Checkout choices, receipts and special-consent limits

15.1Before each new setup, subscription or additional-service checkout is paid, you must actively accept the applicable Terms. Checkout must itemize the amount due now, mandatory fees, taxes and any future recurring commitment rather than combining setup and future subscription amounts ambiguously. OneHolo confirms acceptance of the eligible Order before collecting funds. Payment failure or abandonment is not permission for undisclosed automatic enrollment. Existing properly authorized renewals may be charged without a fresh checkbox each month, subject to cancellation and material-change requirements.

15.2The Terms checkbox cannot authorize collection or cloning of another person's face or voice. Each living adult Subject must complete their own informed authorization before source media is collected or a likeness is created. An account-holder acknowledgment of that requirement is not the authorization itself. Minors, deceased persons, adults unable to consent and disputed authority remain outside this standard self-service route. Where separate legal review or authorization is incomplete, the affected purchase and activation must wait. Publicity, general model training and new processing purposes are not bundled into payment consent.

15.3You must separately agree to automatic recurring charges when buying a subscription and to electronic delivery under the supplied Electronic Records Disclosure. Optional paid overage is a separate choice with a stated family-wide maximum; it is off by default. You need not consent to marketing or paid overage to purchase the base service. A rights-consent withdrawal, subscription cancellation and deletion request remain distinct, and their controls must explain the different effects.

15.4OneHolo keeps a verifiable, access-restricted record of your account, Order revision, exact Terms and disclosure versions, checkbox wording and selections, acceptance time, and associated payment/subscription references. It supplies copies you can retain. Lawful consent and transaction-evidence retention does not authorize indefinite retention of avatar media; the separate data-deletion and Subject-withdrawal provisions still apply. A payment link, express wallet or on-file card does not bypass the applicable approvals.