1.Scope and acceptance

These Product Terms govern OneHolo SELF, a personalized AI-powered digital representation service offered by OneHolo (the “Service”). They supplement OneHolo’s generally applicable Terms of Service and Privacy Policy. In the event of a conflict regarding SELF-specific data or likeness permissions, these Product Terms govern to the extent legally permitted. The Service must not be activated without the customer’s informed, affirmative acceptance of the final published terms.

2.Description of SELF

SELF enables a customer to configure a personalized digital representation using materials the customer elects to provide or authorize, potentially including documents, biographical information, recordings, voice and likeness samples, and connected-account content. Features may include a synthetic voice, visual avatar, personalized knowledge base, and supported API connections. Actual capabilities, source connectors, access limits, deployment scope and support are governed by the order and confirmed technical configuration. No particular integration or perpetual availability is promised.

3.Eligibility, authority and third-party rights

The customer must be legally capable of entering into the agreement and must have the right to submit each item of content and authorize each integration. The customer must not upload another person’s private communications, copyrighted material, recordings, voice, likeness, or confidential information without an appropriate legal basis and all required permissions. A person’s appearance in a customer’s files does not itself authorize replication of that person’s likeness or voice. SELF is not offered for impersonation, fraud, identity deception, or nonconsensual simulation.

4.Informed consent for voice and likeness

Creating or deploying a recognizable synthetic voice or visual likeness requires separate, express consent from the depicted or represented individual, specifying the approved use, audience and distribution channels. The customer may not create a SELF representation of another individual merely because the customer possesses their photos, videos or audio. OneHolo may request identity and consent verification and may decline or disable unauthorized likeness generation. Withdrawal of consent will be addressed prospectively subject to applicable law and reasonable technical limits for already distributed copies.

5.Customer data and connected accounts

Customers control which authorized sources they connect or submit and are responsible for maintaining correct permissions. Access tokens and integrations must use least-privilege scopes where supported; customers should be able to disconnect a source. Imported data may contain sensitive personal information; customers should review and minimize information before ingestion. Health, financial, biometric, children’s, employment and other regulated or highly sensitive information require additional controls and any legally required notices, agreements and consents. OneHolo does not promise that every data category or third-party system is supported.

6.Knowledge base, accuracy and AI disclosures

SELF generates probabilistic outputs and may be incorrect, incomplete, out of date or misleading. Customers must assess whether outputs are suitable for their intended use and should not rely on the Service for emergency response or as a substitute for legal, medical, financial or other licensed professional judgment. Public-facing or third-party-facing deployments must clearly disclose when a person is interacting with an AI-generated representation rather than the actual individual.

7.Authorization and external actions

Any enabled access to email, calendars, accounts, APIs, messaging or other systems must be restricted to expressly authorized actions and permissions. Sensitive, irreversible, financial or externally consequential actions should require appropriate confirmation and authentication. Availability of such actions depends on the specific integration and its safeguards; they are not automatically included in the SELF offering.

8.Rights and license

As between the customer and OneHolo, the customer retains any rights the customer has in their supplied content, identity, voice and likeness. The customer grants OneHolo a limited license to process such materials only as reasonably necessary to provide, maintain, secure and support the contracted SELF service, subject to the final Privacy Policy, consent settings and any separate written data-processing agreement. OneHolo retains rights in its software, platform and pre-existing technology. No provision grants OneHolo ownership of the customer’s identity.

9.Sharing, publishing and prohibited uses

Customers are responsible for deciding whom to authorize to access their SELF and for reviewing material made available to those users. Prohibited uses include deceptive impersonation, harassment, threats, unlawful surveillance, unauthorized disclosure, violating privacy or intellectual-property rights, and generating communications falsely represented as originating from a real person without disclosure.

10.Fees and service scope

The operative price, currency, included deliverables, payment schedule, taxes, hosting/API fees, ongoing charges (if any), change requests, and any applicable refund or cancellation provisions will be stated in the confirmed order. Product advertising, purchase pages and the signed order must match. Pricing and scope are subject to review and confirmation before activation.

11.Security, retention and deletion

OneHolo will describe its applicable security measures, retention schedule, incident reporting and data-deletion processes in the final policies or order documentation. Customers will have a documented procedure to request disconnection, export where supported, and deletion, subject to legal retention obligations and technical limitations.

12.Suspension and termination

OneHolo may restrict or suspend uses that present a credible risk of privacy, security, unlawful impersonation or other legal harm, subject to the final agreement and applicable law. Final terms must explain termination rights, effect on access, and handling of stored data and fees.

13.Disclaimers and liability

Warranty disclaimers, limitation of liability, indemnity, dispute-resolution provisions, governing law, and jurisdiction terms are governed by the approved OneHolo master agreement and do not override nonwaivable statutory rights. These provisions are subject to legal review and approval.

14.Privacy and contact

The current OneHolo Privacy Policy and general Terms of Service apply. The legal entity responsible for SELF and a verified privacy/contact address will be provided in the final documentation. Customers may exercise legally available privacy rights, including California rights where applicable, through the contact information provided.

15.Updates

Material updates to the final terms should be dated, clearly communicated and subject to any required consent and applicable law. Publish an effective date only after approval.